Help Desk and Support

We can give you the help and support you need in a way that suits you.

Level 1 - Service Specific Help Desk

Single point of contact for products and services purchased through Think IT. Ideal where you have one or two Think IT solutions and have access to existing technical support.

Level 2 - Remote Support and Diagnostic

In addition to the single point of contact for products and services purchased through Think IT, this can be extended to include other products and services. This service works well for small schools with part time or limited technical support because you can get access expert technicians as and when you need them. Available on a pay-for-what-you-use basis, saving you money over annual or monthly contracts.

Level 3 - On Site Support

We can even provide full-time on site support staff for you. The advantages over hiring your own staff include:

  • Reduced employment costs, including hiring costs and pension liabilities
  • We provide a service, so if you're not hapy with your technician we'll find someone you love
  • We're responsible for training and developing technicians and keeping their skills up to date
  • And they have access to all of the expertise across Think IT - and that's a lot!

Our Partners delivering Help Desk and Support solutions are:

ACS

    CDW

    Getech

    Levett Consultancy

Novus

    Partnership Education

    Ripple Technology Solutions

    Tekpool

The ICT Service